Privacy Policy

About this Privacy Policy

This policy applies to personal information collected through the Cobra Casino website and related online services. Personal information means information that identifies you, or that could reasonably be linked to you. It may include information you provide directly, information created when you use our services, and information received from service providers that help us operate the website.

By using our website or opening an account, you acknowledge that your information may be handled as described in this policy. We may update this policy from time to time to reflect changes to our services, technology, operational practices or legal requirements. The current version will be made available on this page. You should review it periodically, particularly before providing new information or continuing to use the website.

We try to collect only information that is reasonably needed for the purposes explained in this policy. Some information is necessary for us to provide an account or gambling service. If you do not provide requested information, or ask us to delete information that is required for a particular purpose, some services or account functions may no longer be available.

Information we collect and why we use it

The information we handle depends on how you interact with Cobra Casino. We may collect information supplied during registration, information provided during account checks, records of activity on the website, and information generated by the devices and browsers used to access our services.

Account and identity information

This may include your name, date of birth, contact details, account login information, residential information and other details needed to create and manage an account. We use this information to register and administer your account, communicate with you, provide customer support, keep records accurate, and help protect the security of the service.

Verification information

Where checks are required, we may handle identity or age verification information and copies or details from verification documents. We use this information to confirm that account information is accurate, prevent unauthorised account use, support responsible operation of the service, and meet applicable legal and compliance obligations. We may also use information for anti-fraud, anti-money-laundering, security and risk checks.

Payment and transaction records

We may handle information about deposits, withdrawals, bets, account balances, payment methods, transaction history and related communications. Payment details may be processed by specialist payment providers, and we may receive information needed to confirm or reconcile a transaction. These records help us provide account services, process transactions, investigate errors, detect suspicious activity, prevent fraud and meet record-keeping obligations.

Device, usage and technical information

When you visit or use the website, we may collect information such as your internet protocol address, browser type, device type, operating system, approximate location, language preferences, pages viewed, links used, access times and information about errors or service performance. We use this information to operate and secure the website, understand how services are used, troubleshoot problems, improve performance and help identify unusual or unauthorised activity.

Support and communications

If you contact us, we may keep the details you provide and a record of the conversation. This can include information used to verify your account and the content of your request. We use support information to answer questions, resolve complaints, investigate account issues, improve service quality and keep an appropriate record of our communications.

Our main purposes for using information

• Running, maintaining and improving your account and the website.
• Processing account activity, payments and other requested services.
• Completing identity, age, security, anti-fraud and risk checks.
• Communicating with you about your account, service notices and support requests.
• Sending marketing communications where permitted and where you have made or retained an appropriate choice.
• Meeting legal, regulatory, tax, audit, security and record-keeping obligations.
• Protecting players, the website and our business from misuse, fraud, security threats and unauthorised activity.

Cookies, service providers and security

Cookies and similar technologies

Cobra Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, understand website traffic, improve performance and help deliver relevant communications. Some cookies may be placed by service providers that help with analytics, security, payments or other website functions.

You can manage or restrict cookies through your browser settings. Depending on your choices, some website features may not operate as intended. Deleting cookies does not necessarily delete other information held in an account or in our records. Where the website provides additional cookie choices, those choices may also be available through the relevant settings or notice.

Sharing information

We may share information with trusted service providers and professional partners where they need it to perform services for Cobra Casino. These providers may support hosting, technology, payments, identity verification, fraud prevention, security, customer support, communications, analytics, auditing or record management. They are expected to handle information appropriately and only for relevant business purposes.

Information may also be disclosed where reasonably necessary to protect the website or another person, investigate suspected fraud or unlawful activity, enforce applicable terms, respond to a valid legal request, or meet an obligation that applies to the service. If business operations or service arrangements change, information may be transferred as part of that change, subject to appropriate handling requirements.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a unique password, keep login details confidential and contact support promptly if you suspect unauthorised activity.

Your privacy choices and data rights

You may ask us about the personal information we hold about you and how it is used. You may also request that inaccurate or incomplete information is corrected. In appropriate circumstances, you can ask for your information to be deleted, or ask us to stop using it for a particular purpose. Some requests may be limited where information is needed to provide a service, protect security, investigate activity, resolve a dispute or meet a legal or record-keeping obligation.

You can withdraw your consent to marketing communications at any time. You may use an unsubscribe option in a marketing message where one is provided, adjust available communication preferences in your account, or contact us directly. Withdrawing consent to marketing will not necessarily stop service messages, account notices, security alerts, transaction communications or other information needed to administer your account.

How to make a privacy request

To request access to your data, correction of your data, deletion of your data, or withdrawal of consent to marketing, contact privacy support at support@cobracasino.click. Please describe your request clearly and provide enough information for us to understand and verify it. We may need to confirm your identity or ask for further information before responding, so that personal information is not disclosed to the wrong person.

We will consider and respond to requests within a reasonable timeframe, subject to the nature of the request and any applicable requirements. If a request cannot be completed in full, we will generally explain the relevant reason, such as a security concern, the rights of another person, an unresolved transaction, or an obligation to retain records.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. For this reason, closing an account or requesting deletion may not result in immediate removal of every record. When information is no longer needed, we aim to securely delete it, anonymise it or otherwise handle it in accordance with applicable requirements.

Questions, complaints and policy updates

If you have a question about this Privacy Policy, want to exercise a data right, or believe your personal information has not been handled appropriately, contact support@cobracasino.click. Providing a clear description of your concern will help us review it efficiently. We may ask for account or identity information where necessary to investigate the issue securely.

We take privacy concerns seriously and will review complaints in a fair and appropriate manner. Our response may explain what information was considered, what action has been taken, and any reason why a request or concern cannot be addressed in the way requested. This policy may be revised when our services, systems or obligations change. The updated version will apply from the date it is published on the website.