Terms & Conditions

1. General terms and acceptance

These Terms & Conditions govern your access to and use of Cobra Casino, including the website, your player account, available games, payment functions, promotional features and related services. By accessing the website, creating an account or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not use Cobra Casino.

Additional rules may apply to particular games, promotions, tournaments, payment methods or other features. Those rules will be displayed or made available when relevant and form part of these Terms & Conditions. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant game, promotion or service.

Cobra Casino may update these terms from time to time to reflect changes to the website, available services, applicable law, security requirements or business practices. The latest version will be published on the website. You should review these terms regularly. Continued use of the website after an update means that you accept the revised version.

The website and its services are intended only for people who are legally permitted to access and use online gambling services in their location. It is your responsibility to check the laws that apply to you before registering or playing. Cobra Casino does not invite or permit access where online gambling is unlawful.

Meaning of key terms

In these terms, references to Cobra Casino, we, us or our mean the operator of the website and its authorised service providers. References to you or your mean the person accessing the website or using an account. Website includes the site, mobile versions, applications and related digital services where applicable. Account means the personal player account created for access to available services.

2. Eligibility, registration and account security

You must be at least 18 years old to create an account or use Cobra Casino. You must also have the legal capacity to enter into these terms and be located in a place where your use of the relevant service is permitted. We may require age, identity, location or other verification before allowing access to certain features.

• You must provide information that is accurate, complete and current when registering.
• You must keep your account information updated if your circumstances or details change.
• You may have only one personal account unless we expressly approve otherwise.
• You must use an account in your own name and for your own personal use.
• You must keep your username, password and other security details confidential.
• You must notify us promptly if you suspect that someone else has accessed your account.
• You must not sell, transfer, lend or otherwise provide your account to another person.

You are responsible for activity carried out through your account unless you have notified us of unauthorised access and taken reasonable steps to protect your account. We may suspend access while we investigate unusual activity, security concerns, incorrect information or suspected breaches of these terms.

We may conduct verification checks at registration or at any later stage. These checks may involve requesting documents or information reasonably required to confirm your identity, age, address, source of funds or ownership of a payment method. You must provide requested information within the period stated. Failure to do so may result in a restriction, suspension or closure of the account.

An account may be suspended or closed where information cannot be verified, where an account appears to be duplicated, where use is connected with unlawful activity, or where we reasonably believe that the account is being used in breach of these terms. Any decision will be handled in accordance with applicable law and relevant internal procedures.

3. Games, transactions and payments

You may only participate in games and other activities that are displayed as available to you. Availability may depend on your location, account status, verification status, technical requirements, product rules or applicable law. We do not guarantee that any particular game, feature or payment method will always be available.

Before confirming a transaction or wager, you are responsible for checking the selected game, stake, odds or other relevant details. A transaction may be treated as accepted only when it has been recorded by our systems. A request that has not been recorded, or that is interrupted before confirmation, may not be valid.

We may cancel, void, correct or settle a transaction where there is a technical error, obvious pricing or display error, system failure, interruption, fraud, suspected manipulation or another circumstance that makes the transaction invalid or unreliable. Where appropriate, the original stake may be returned. We will apply the relevant game rules and applicable law when resolving such matters.

Results and account records are normally based on the information recorded by our systems. If there is an apparent discrepancy, you should raise it as soon as reasonably possible. We may review system logs, game records and transaction data to determine what occurred. Our records will be treated as evidence unless shown to be inaccurate.

Deposits and withdrawals

Deposits and withdrawals are subject to the payment method rules, verification requirements and transaction information shown on the website. You must use a payment method that belongs to you or that you are authorised to use. We may refuse or reverse a transaction where the payment method cannot be verified, appears to belong to another person, or presents a fraud, chargeback or compliance risk.

You are responsible for ensuring that payment details are correct before submitting a transaction. Processing times may vary according to the payment provider, verification requirements, banking arrangements, weekends, public holidays and other factors outside our control. We do not promise a particular processing time unless one is expressly stated in the relevant service information.

We may delay a withdrawal while completing identity, payment, responsible gambling, fraud or financial crime checks. We may also ask you to use the same verified payment method used for a deposit, where permitted and appropriate. Any applicable fees, limits or conditions will be shown before or during the relevant transaction where possible.

You must not use Cobra Casino to transfer funds for another person, disguise the origin of funds, avoid transaction controls or carry out unlawful financial activity. Suspicious transactions may be refused, reported or handled in accordance with applicable legal obligations.

4. Promotions, responsible gambling and prohibited conduct

Promotions, bonuses and other offers are subject to their own advertised terms. These may include eligibility requirements, participation conditions, expiry periods, wagering or play requirements, game restrictions, maximum values and withdrawal conditions. You should read the applicable promotional terms before accepting an offer. If you do not meet those terms, the offer or any associated benefit may be removed.

Unless expressly permitted by the relevant offer, promotional benefits may be limited to one per person, household, device, payment method or other defined group. We may refuse, withdraw or amend an offer where there is evidence of abuse, duplicate accounts, automated use, collusion, manipulation or another breach of the applicable rules.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover financial losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks. You should never gamble to pay bills, deal with stress, chase losses or respond to pressure from another person.

• Set a budget before you play and do not exceed it.
• Use available deposit, loss, time or session controls where offered.
• Do not gamble while under the influence of alcohol or other substances.
• Do not borrow money or use credit to continue gambling.
• Consider taking a break or closing your account if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You may ask to restrict or close your account in accordance with the responsible gambling tools and processes available on the website. A request to close or restrict an account may not cancel transactions that were already validly accepted, subject to applicable law. You must not attempt to create a new account to avoid a restriction or self-exclusion.

Prohibited conduct

You must not misuse the website or interfere with its operation. Prohibited conduct includes fraud, money laundering, identity misuse, collusion, cheating, bot or automated play, exploitation of software errors, unauthorised access, harassment, distributing malicious code and attempting to manipulate a game, result, promotion or payment process.

You must not copy, reproduce, modify, publish, reverse engineer, frame or commercially exploit any part of the website without permission. You must not use the website to distribute unlawful, defamatory, threatening or infringing material, or in a way that could damage our systems, suppliers, players or reputation.

5. Privacy, complaints and general legal provisions

Personal information is handled in accordance with the Cobra Casino Privacy Policy and applicable privacy laws. By using the website, you acknowledge that information may need to be collected and used for account administration, identity and age verification, payments, fraud prevention, responsible gambling, customer support, security, legal compliance and service improvement.

The website is provided subject to availability. We aim to keep information accurate and services secure, but access may be interrupted by maintenance, upgrades, telecommunications issues, third-party failures, cyber incidents, system errors or events outside our reasonable control. You should not rely on the website as a substitute for professional financial, legal, medical or gambling-support advice.

To the extent permitted by law, Cobra Casino is not responsible for loss caused by your failure to protect account information, incorrect details supplied by you, unsuitable equipment, internet or payment-provider problems, unauthorised access resulting from your actions, or use of the website in breach of these terms. Nothing in these terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded under applicable law, including rights under the Australian Consumer Law.

We may suspend, restrict or discontinue any part of the website where reasonably necessary for maintenance, security, legal compliance, responsible gambling, fraud prevention or operational reasons. If your account is closed, these terms will continue to apply to matters that arose before closure, including outstanding disputes, payment issues, verification matters and rights or obligations that are intended to continue.

Complaints and questions

If you have a question, believe a transaction is incorrect or wish to make a complaint, use the customer support channel or complaint process made available on the website. Provide enough information for the matter to be reviewed, including your account details, the relevant date, transaction or game and a clear description of the issue. Do not send passwords or complete payment credentials.

We may request additional information while reviewing a complaint and will assess the matter fairly and in accordance with applicable requirements. You should keep copies of relevant messages, receipts and account records. Nothing in this process prevents you from exercising rights available under Australian law or seeking independent advice.

Applicable law and severability

These terms are subject to the laws and legal requirements that apply to the operator and the services provided, without limiting any mandatory rights you may have under the laws of your Australian state or territory. If a provision is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, and the remaining provisions will continue to operate.

By using Cobra Casino, you confirm that you understand these Terms & Conditions and agree to comply with them, the applicable game and promotional rules, the Privacy Policy and all laws that apply to your use of the website.